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SPECIAL NOTE ABOUT THE YOGAVIBES.COM CLASS PASS

The YogaVibes.com Class Pass is a monthly (or yearly) subscription service that gives you unlimited access to high quality yoga classes filmed in real studios. Once you purchase a Class Pass subscription, your credit card will be charged monthly (or annually) for the amount of the purchased subscription plan unless you choose to cancel your subscription. To cancel a current subscription, please call us at 704-550-4865 ext. 1 and leave your name and number where we can reach you.

DESCRIPTIONS OF DIFFICULTY LEVELS

Level 1 - Suitable for students new to yoga, and more experienced students looking for relaxing or restorative classes; lots of alignment cues and modifications; lower intensity.

Level 2 - Suitable for all students; moderate intensity; contains some more advanced or complicated asanas; may include some inversions and arm balances; may contain more complex sequencing.

Level 3 - Suitable for more experienced students looking for a physically challenging practice; may not offer modifications or as many alignment cues as Level 1 and 2 classes; moderate to high intensity/heat building; includes inversions and arm balances; may contain more complex sequencing.

TIPS FOR VIEWING YOGAVIBES.COM CLASSES AND FREE VIDEOS

YogaVibes.com is proud to offer streaming full yoga classes and free videos, most of which are in high definition (HD). It is very important to us that you enjoy our classes with as few problems as possible. There are certain factors that may affect your experience, such as your Internet connection and computer's age. Here are some tips to ensure that you have the optimal YogaVibes.com experience:

1. Broadband connection

If the video you're playing starts to pause, the likely culprit is your Internet connection. We highly recommend a broadband connection to view our videos. However, if you have a slower connection or are in a public setting (such as a hotel) where you are sharing a connection, we recommend allowing the player to download, or buffer, at least half the video before attempting to play.

2. Computer age and components

Older computers typically have older video cards, modems and other components less equipped to handle video or other interactive content. If you think your computer may be hindering your YogaVibes.com experience, try updating the drivers for the software of your computer and updating your Web browser's version to the latest available. Typically, newer Web browser versions are equipped with the latest players and components to handle interactive content.

3. Flash player

The YogaVibes.com video player uses Adobe Flash technology to stream our online content. Please be sure you have the latest version of Adobe Flash Players installed to get the best YogaVibes.com experience. The player is free and you can download here: http://get.adobe.com/flashplayer/

If you are still having issues after following these tips, please contact Customer Support at support@yogavibes.com for assistance. We will find the cause of the problem and notify you when the problem has been resolved. In your email, please provide us with your operating system (Windows XP, etc.), Web browser, Web browser version and what version of Adobe Flash Player you have installed.

HOW TO USE THE YOGAVIBES.COM CLASS PASS

1. Log into your account using the Login link at the top right of the YogaVibes.com site.

2. After logging into your account, you are automatically logged into your Class Pass account. At this point you will be directed to the Choose a Class page.

3. To view the full library of YogaVibes classes, visit the Classes section (Browse All) of the YogaVibes.com site.

To cancel a current subscription, please call us at 704-550-4865 ext. 1 and leave your name and the best number to reach you.

If you are still having issues after following these instructions, please contact Customer Support at support@yogavibes.com for assistance.

FREQUENTLY ASKED QUESTIONS

If you do not find the answer to your question under Frequently Asked Questions, please don’t hesitate to contact us at info@yogavibes.com or 704-550-4865. Someone from YogaVibes.com will get back to you within 48 hours. Thank you for practicing with us.

1. What should I do if the video or audio is choppy or if you are having streaming problems?

Please try the following suggestions, but if you continue to experience streaming problems, please contact Customer Support at support@yogavibes.com for assistance. In your email, please provide us with your operating system (Windows XP, etc.), Web browser, Web browser version, and what version of Adobe Flash Player you have installed.

· If you are using wifi, please connect directly to the modem/router and try again.

· Try using a different Internet browser, such as Safari, Google Chrome or Firefox.

· Please download the latest version of Flash: http://get.adobe.com/flashplayer/

· Close out all other applications (email, other Internet tabs or windows, Skype, etc.)

· If your Internet connection is a little slow, try giving the video some time to buffer. To do this, click "play" and wait for the video to start, then click "pause" and wait for the video to buffer (maybe about 10 minutes while you are getting your mat and space ready). When you are ready to start, click "play" and it should have allowed the video to buffer.

2. What should I do if I can’t hear the instructor?

Please check all speaker connections and your master volume control. If the problem is still not resolved, please contact Customer Support at support@yogavibes.com for assistance. We will find the cause of the problem and notify you when the problem has been resolved.

3. What are the optimal computer and bandwidth requirements for streaming the videos on YogaVibes.com?

YogaVibes.com streams high definition vignettes and classes. For the optimal YogaVibes.com experience, your computer should have, at a minimum, a Pentium 4 processor and 1GB of RAM. A broadband internet connection is strongly recommended to prevent long buffering times and other bandwidth issues. If you find you are having problems due to bandwidth, we recommend pausing the video and allowing the buffer to fill and a major portion of the video to load. The time this takes will vary depending on your bandwidth connection. Once a large portion of the video has loaded you should be able to watch the video continuously. If the problem is still not resolved, please contact Customer Support at support@yogavibes.com for assistance. We will find the cause of the problem and notify you when the problem has been resolved. In your email please provide us with your operating system (Windows XP, etc.), Web browser, Web browser version, and what version of Adobe Flash Player you have installed.

4. Can I view the videos on an iPad, iPhone and Apple TV?

Yes, to access your YogaVibes videos on an iPad or iPhone, use Safari to access the YogaVibes.com website and log-in to access and play your videos. To use Apple TV, update your iPad or iPhone with the latest software from Apple and make sure your iPhone/iPad is running on the same wireless network as your Apple TV. Use Safari to access your YogaVibes videos on either your iPhone or iPad. Pull up the video you would like to watch. Turn on your Apple TV and go to “Settings.” Turn on “Airplay.” Once the video has loaded on your iPhone or iPad, click the play button on your device. As soon as it starts playing, a rectangle with a triangle/arrow inside it, should come up on the screen. Tap this icon. You should be given the option to play the video on your iPhone/iPad or on AppleTV. Tap on the Apple TV and it should begin playing on your TV after a few seconds.

5. What do I do if the audio and video get out of sync on the videos?

If your video and audio are out of sync, please contact Customer Support at support@yogavibes.com for assistance. We will find the cause of the problem and notify you when the problem has been resolved. In your email please provide us with your operating system (Windows XP, etc.), Web browser, Web browser version, and what version of Adobe Flash Player you have installed.

6. Who do I contact if I want to nominate a studio or instructor to become a YogaVibes.com partner?

Fill out the "Contact Us" form from the link in the upper right-hand corner of the site. Include as much information as possible. Or, you can email Director of Operations, Meredith Johnston, at mjohnston@yogavibes.com.

7. Who do I contact if I am a studio owner or instructor and would like to become a YogaVibes.com partner?

Fill out the "Contact Us" form from the link in the upper right-hand corner of the site. Include as much information as possible. Or, you can email Director of Operations, Meredith Johnston, at mjohnston@yogavibes.com.

8. Who do I contact regarding media or press inquiries?

For media or press inquiries, please email Creative Director, Mary Alice Mitchell, at mmitchell@yogavibes.com.

9. How do I search for a particular class?

Classes are tagged by yoga style (i.e. Vinyasa, Yin, Anusara, Ashtanga), instructor name, difficulty, and class length. You can also create your own keyword search.

10. Who can I contact if I am interested in advertising on YogaVibes.com?

Email your contact information to info@yogavibes.com.

11. What should I do if my video stops short of the class length?

If the video you are watching suddenly pauses for a long period time, the most common cause is the buffering of the video. When you play a video, your computer will download a certain amount of the video to stream in the player. The speed of the download is based on the speed of your Internet connection. If you are on a slower connection, including some slower broadband connections, the played video will catch up with the amount of video downloaded thus far. When this happens, the player may pause. If this happens, wait a few minutes to allow for the buffered video to build in your player. Once this has happened, move the timeline scrubber (white arrow) slightly to the left. The video should start playing. However, if your video does not restart, or pauses in the same spot as before, please contact Customer Support at support@yogavibes.com for assistance. We will find the cause of the problem and notify you when the problem has been resolved. In your email please provide us with your operating system (Windows XP, etc.), Web browser, Web browser version, and what version of Adobe Flash Player you have installed.